EventPorte Limited (“EventPorte”, “we”, “us”, or “our”) is committed to upholding the highest standards of consumer protection and service delivery for both event Organisers and Attendees. This Cancellation and Refund Policy outlines the principles, responsibilities, and procedures governing cancellations, modifications, and refund requests made through our platform.

We strive to ensure that our refund policy reflects a balance between protecting the rights of Attendees and supporting Organisers in providing memorable experiences. The policy is aligned with globally recognised standards on digital marketplaces, e-commerce regulations, and fair-trade principles.

This Policy forms an integral part of the EventPorte Terms of Use and applies to all users interacting with our platform, whether for ticket purchases, event hosting, or customer support enquiries.

EventPorte is not responsible for issuing refunds. All refunds are the responsibility of the Event Organiser. EventPorte may assist in relaying refund requests to Organisers but does not process or approve refunds on their behalf.